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Description
The Welcomer Edge: Unlocking the Secrets to Repeat BusinessThe Welcomer Edge is a business book that unlocks the secrets to repeat sales. Its principles are appropriate for all sales and service environments. It's about four distinct categories of service professionals the people that will make any customer service function or department a success. The author provides real life examples and anecdotes to help transform this concept into action. Welcomers are a rare breed of friendly and engaging people. Most
The Welcomer Edge is a business book that unlocks the secrets to repeat sales. Its principles are appropriate for all sales and service environments. It's about four distinct categories of service professionals -- the people that will make any customer service function or department a success. The author provides real life examples and anecdotes to help transform this concept into action. Welcomers are a rare breed of friendly and engaging people. Most importantly, they are innately intuitive, and understand that customers are people first. Identifying and recruiting welcomers is the key to a healthy consumer base. The book provides practical recommendations and strategies so that any company -- regardless of industry or size -- can maximize the quality of its customer service and the quantity of its loyal consumers. The book describes the four categories of frontline associates. Understanding that each category has definitive service personalities will help optimize your business at its most crucial moment: the encounter that brings two people together to make a purchase, subscribe to a service, provide praise, or raise a concern. The bottom line shows how sales and customer associates have a powerful impact on sales because they determine the outcome of the all-important first impression, and this translates into whether or not a company will achieve its most important goal: repeat business.Binding Type: Paperback
Publisher: Center for Client Retention
Published: 04/01/2013
ISBN: 9780989037006
Pages: 220
Weight: 0.72lbs
Size: 9.00h x 6.00w x 0.50d
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★★★★★ 5
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Color: Black
Handy and looks good. Can fit quite a few things in it.
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Reviewed in the United States on May 28, 2026
★★★★★ 5
keeps shower floor clear and clean
Color: Black
could be simple for soaps on the shower floor....seemed like too many parts
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Reviewed in the United States on March 27, 2026
★★★★★ 5
Looks nice and neat!
Color: Black
Sturdy and keeps sink neat and organized.
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Reviewed in the United States on May 27, 2026
★★★★★ 5
Nice quality
Excellent quality, good bristle strength, versatile assortment, good value and excellent material.
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Reviewed in the United States on May 10, 2026
★★★★★ 5
perfect for dishes
i love these brushes for my dishes. these are an excellent swap if you are trying to reduce plastic. they scrub really well
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Reviewed in the United States on May 26, 2026