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Description
Career Paths. Call Centers. Teacher's GuideCareer Paths. Call Centers. Teacher's Guide Career Paths: Call Centers is a new educational resource for call center professionals who want to improve their English communication in a work environment. Incorporating career specific vocabulary and contexts, each unit offers step by step instruction that immerses students in the four key language components: reading, listening, speaking and writing. Career Paths: Call Centers addresses topics including
Career Paths. Call Centers. Teacher's Guide
Career Paths: Call Centers is a new educational resource for call center professionals who want to improve their English communication in a work environment. Incorporating career-specific vocabulary and contexts, each unit offers step-by-step instruction that immerses students in the four key language components: reading, listening, speaking and writing. Career Paths: Call Centers addresses topics including communications equipment, job opportunities, answering calls, tech support and automated systems.
Included Features:
- A variety of realistic reading passages
- Career-specific dialogues
- 45 reading and listening comprehension checks
- Over 400 vocabulary terms and phrases
- Guided speaking and writing exercises
- Complete glossary of terms and phrases
SPECIFICATIONS:
Author:Virginia Evans, Jenny Dooley, Sarah Miranda - Вирджиния Эванс, Дженни Дули, Сара Миранда
Publisher:Express Publishing
Language:English
Publication Date:2016
Number of pages:128 pst
Format:Paperback
Width:210 mm / 8,3'
Height:277 mm / 10,9'
Weight:680 g
ISBN:9781471552038
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